Terms of Service

These terms govern your use of Zoppl. By creating an account or using the service you agree to them. If you are agreeing on behalf of an organisation, you confirm you have authority to bind that organisation, and "you" means that organisation.

Zoppl reads marketing performance data from accounts you connect, diagnoses performance, recommends changes, and — where you approve them — applies those changes back to the connected account. Zoppl is a tool that acts on your instruction; it is not a marketing agency and does not provide marketing advice as a professional service.

• You must have the right to connect every account you connect. If the account belongs to a client, you confirm you are authorised to act on that client's behalf.
• You are responsible for your users' activity, for keeping credentials secure, and for the roles you grant. Notify us promptly at inbound@zoppl.com if you suspect unauthorised access.
• Your use of each connected platform remains governed by your agreement with that platform. Nothing here overrides those terms, and we are not responsible for a platform changing, restricting or terminating your access.

Zoppl applies a change to a live advertising account only where the change has been approved through the product, or where you have explicitly enabled autonomous operation within the limits you configure.

You remain responsible for the marketing decisions made in your accounts and for the spend they incur. Recommendations are informational. Approving a change is your decision, and configuring autonomous operation is your decision. We provide caps and an audit trail; we do not guarantee any marketing outcome, and past performance in the product is not a prediction.

You retain all rights in the data you connect and everything derived from it for you. We process it to provide the service, as described in our Privacy Policy. We do not sell it, and we do not use it to train machine-learning models.

You may not:

• connect an account you are not authorised to access;
• use the service to violate a connected platform's policies or applicable law;
• attempt to circumvent tenancy isolation, rate limits, approval gating or spend caps;
• resell or white-label the service except under a written agreement with us;
• reverse engineer the service, or use it to build a competing product.

Fees are as described on our pricing page or in your order form. Subscription fees are billed in advance; usage- and spend-based components are billed in arrears. Invoices are due within 15 days. We may suspend the service for non-payment after written notice.

Advertising spend is not paid through Zoppl. You pay each advertising platform directly. Any percentage-of-managed-spend fee is a fee for our software, calculated on that spend — not the spend itself.

We may change fees with 30 days' notice, effective at your next renewal.

We work to keep Zoppl available and will give advance notice of planned maintenance where we can. We do not currently offer a contractual uptime commitment. A connected platform's outage, rate limiting or API change may delay a sync or an applied change; where that happens the product tells you rather than showing stale data as current.

You may stop using Zoppl and close your account at any time. Either party may terminate for material breach that remains uncured 30 days after written notice. On termination we delete your data as set out in the Privacy Policy; you remain liable for fees accrued before termination.

Except as expressly stated, the service is provided "as is" without warranties of any kind, including fitness for a particular purpose. We do not warrant that the service will be uninterrupted or error-free, or that any recommendation will improve performance.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or lost advertising spend. Our total aggregate liability is limited to the fees you paid us in the 12 months preceding the claim.

We may update these terms. For material changes we will notify account administrators by email at least 30 days before they take effect. Continuing to use the service after that date means you accept the updated terms.

Questions about these terms: inbound@zoppl.com.